Client Service Standard

Geoscience Australia is committed to continually improving our services in response to client requirements and ongoing feedback. We make the following quality and timeliness commitments regarding our services:

Enquiry Response

For enquiries received via, our Online Contact Form, or 1800 800 173, we will:

  • Provide an initial response within three working days
  • Refer more complex enquiries to appropriate experts for a response within ten working days

Product Orders

  • 95% of product orders will be dispatched within three working days from receipt of order
  • 95% of orders containing products that are produced as 'Print on Demand' will be dispatched within seven working days from receipt of order
  • 95% of orders placed by retail network partners will be dispatched within two working days of receipt of order

Where we become aware that there is a risk to meeting the service standards specified, we will advise you.