Website Service Standard

24x7 Monitoring

Geoscience Australia's website is monitored 24 hours a day 7 days a week by an external service. Any faults detected between 7am and 10pm will be investigated within two hours of their occurrence. Any incidents outside these hours will be investigated at the beginning of the following business day.

Availability levels

  • Applications on the Geoscience Australia website that depend on our Oracle Database environment will have an availability level of 97%.
  • Static content will have an availability of 99.5%.

These availability levels rely on infrastructure support from Geoscience Australia's Information Services Branch and Internet gateway and security services from Verizon Business.