NATMAP Raster NATMAP Raster Premium 2005 Release

Troubleshooting

What should you do if you have problems installing or running NATMAP Raster?

1. Have you uninstalled previous version of NATMAP Raster?
2. Have you checked that your computer meets the specifications outlined on the Raster packaging?
3. Have you tried restarting your computer?
4. Have you examined the relevant sections of the User Guide?
5. Have you tried reinstalling NATMAP Raster by uninstalling and starting again?

What should you do if you have problems installing or running NATMAP Raster in Vista?

• If you have Vista and you are experiencing problems installing NATMAP Raster the problem is with the file: msi_autorun.exe, which is called from autorun.inf. This is what produces the error message.
• Investigation shows that msi_autorun.exe seems to call a file called: "NatMapRasterViewer.msi", however, testing found that opening the contents of the DVD in Explorer, and directly launching the program "NatMapRasterViewer.msi" works OK on Vista.
• You will need to install by manually launching "NatMapRasterViewer.msi" from Windows Explorer (you may have to search for this file from the DVD).

User Guide trouble shooting tips?

The User Guide also contains useful trouble shooting tips and a list of frequently asked questions.

However, if you are still having problems after following the above steps, Geoscience Australia offers a limited telephone support service offered to Registered Users for a period of one year from date of purchase for registered Products. Alternately you can contact Geoscience Australia via email.

To assist you, we will need to have the following information:

1. Your Raster GEOCAT number - listed above the bar code on the rear of your package.
2. Your Operating System type (including any Service Pack information).
3. Your Computer Specifications (CPU type and speed, amount of RAM, capacity of hard disk).
4. What you were doing when you encountered the problem, including any other software you had running.
5. Whether the problem only started or occurred recently?
6. Details of any other specialist software you have on your computer (especially any GIS, GPS or Imaging software).
7. Screen dumps (if contacting us via email), or details of any error messages which may appear.
8. Date of Purchase

If you are reporting an error related to the map content of NATMAP Raster, please state the map sheet name, number and latitude/longitude coordinates and what the error is.