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Ordering and Payment Information
How to order
To place an order for a map, publication or digital data package, please contact the Geoscience Australia Sales Centre, quoting the product number if known.
The Geoscience Australia Sales Centre
| Opening Hours | 9am - 5pm weekdays |
| Visit Us | Cnr Jerrabomberra Ave & Hindmarsh Drive, Symonston, ACT 2609, Australia |
| Postal Address | Fax/Mail Order Form [PDF 1Mb] GPO Box 378, Canberra ACT, Australia 2601 |
| Phone | Within Australia: 1800 800 173 (free call) or (02) 6249 9966 International: +61 2 6249 9966 |
| Fax | Fax/Mail Order Form [PDF 1Mb] Within Australia: (02) 6249 9960 International Fax: +61 2 6249 9960 |
| sales@ga.gov.au |
Topographic Map Suppliers
For your convenience NATMAP topographic maps are also available from selected retailers and wholesalers across Australia and overseas.
Ordering Aerial Photography
Ordering Satellite Imagery
For all enquires regarding satellite imagery, please contact ACRES Customer Services:
Address: Cnr Jerrabomberra Ave & Hindmarsh Drive, Symonston, ACT 2609, Australia
Opening Hours: 8.30am - 5pm weekdays
Telephone: (02) 6249 9779
After Hours Emergencies only (mobile): 0413 021 022
Fax: (02) 6249 9938
Email: acres@ga.gov.au
Product Payment, Prices and Postage
Payment Details & GST
- We require pre-payment of all orders by credit card, cheque or direct credit.
- We accept Bankcard, Mastercard or Visa.
- If you are paying by cheque or direct credit, please contact the Sales Centre first to confirm pricing.
- Overseas clients please make out cheques in Australian dollars.
- Company purchase orders accepted.
- All product pricing includes 10% Goods & Services Tax (GST).
- GST is not applicable to orders sent to overseas customers.
Product Prices/Licence Fees
- Printed and digital maps price list
- ACRES satellite data price list
- Aerial photography price list [PDF 43kb]
- Digital data licence fees - mapping and satellite products
Postage & handling charges
Standard Delivery $8.80 within Australia only, for one to ten maps. Higher charges may apply for larger quantities of maps depending on weight and destination. Please contact Sales Centre staff for a quotation on delivery of orders outside of Australia.
Service Guarantee
Geoscience Australia is committed to providing the best possible service. We intend to continually improve these standards in response to customer requirements and ongoing feedback. Geoscience Australia makes the following quality and timeliness commitments regarding our services:
- 95% of public orders will be dispatched within 3 working days from receipt of order
- 95% of orders with products that are produced as ‘Print on Demand ’ will be dispatched within 7 working days from receipt of order
- 95% of orders placed by Retail network partners through the online ordering facility will be dispatched within 2 working days.
Where we become aware that we fail to meet the service standards specified above for your product, we will contact you and advise of any changes.