Data Client services

Last updated:7 June 2024

Contact us

Geoscience Australia has a dedicated Client Services team who are available to assist you with general enquiries regarding Geoscience Australia’s work program, our products and services including web based services, publications, maps and other information. To see a full list of available products, please visit our Data and Publications catalogue.

If you have any questions or need help locating a product or service, our Client Services team are happy to assist you. You can contact the Client Service team in the following ways:

Freecall within Australia: 1800 800 173
International: +61 2 6249 9966
Email: clientservices@ga.gov.au
Online form:http://www.ga.gov.au/contact-us

Client Services staff are available to assist you between 9 am to 4 pm on standard business days.

Client service standard

Geoscience Australia is committed to providing a high quality customer service to our stakeholders. Our staff will work honestly, ethically and professionally at all times. This includes acting with care and diligence in providing consistent, accurate and impartial advice and respecting and protecting the confidentiality of your information. To see the full list of behaviours, please visit the Geoscience Australia Service Charter page.

Enquiry response timeframes

For all enquiries received, we will respond within:

  • Five (5) working days for standard enquiries.
  • Ten (10) working days for complex enquiries.

Product order dispatch timeframes

Product orders will be dispatched within three (3) working days from receipt of order. Where we become aware that there is a risk to meeting the service standards specified, we will advise you as soon as possible, via email or telephone, of the expected date of dispatch.

Faulty products

Any products purchased from Geoscience Australia that arrive in a damaged condition, will be replaced at no additional cost to the customer, subject to the following conditions:

  • The customer notifies Geoscience Australia’s Client Services team in writing within 14 days of receipt of the faulty goods and include:
  • Details of the damage incurred,
  • A photo that clearly shows the damage to the product and it’s packaging; and
  • Reference details of your purchase to assist us with identifying your order - e.g. purchase order number and/or date of purchase.

Please note, products may not be returned and will not be replaced if you received what you ordered but have decided you no longer want the product, found it cheaper somewhere else, ordered the wrong product or do not like the product.

Please contact the Client Service team if you have any questions regarding these conditions.

Purchasing products

Geoscience Australia has many of our products available for purchase directly from us, including topographic maps from 1:50,000 scale through to national scale and various other publications. The full catalogue of available products is provided within our online Web Store.

In addition, most of our products are also available for free download in digital form. You can access these using our Data and Publications Search tool.

If you require any assistance with purchasing or downloading any of our products, please contact our friendly Client Services Team who would be happy to assist.

Freight

Geoscience Australia uses Australia Post and courier services to dispatch our products. Delivery costs are calculated for each order based on packaged weight, product size and delivery location. Please note that PO Box addresses will unfortunately incur an additional shipping charge per order.

Distributors

Geoscience Australia has a distributor network who retail Geoscience Australia's maps and books in various locations throughout Australia.

Geoscience Australia
Client Services
Web Store
Freecall: 1800 800 173
Tel: +61 2 6249 9966
Email: clientservices@ga.gov.au
101 Jerrabomberra Avenue
SYMONSTON ACT 2609

Bushcraft Equipment
29 Stewart Street
WOLLONGONG NSW 2500
Tel: +61 2 4229 6748
Email: sales@bushcraftequipment.com.au
Web: www.bushcraftequipment.com.au

Cartodraft Australia
2 Barina Downs Road
BELLA VISTA NSW 2153
Tel: +61 2 8850 1044
Email:enquiries@cartodraft.com.au
Web:www.cartodraft.com.au

Map Centre Parramatta
440 Church Street
NORTH PARAMATTA NSW 2151
Tel: +61 2 9890 2080
Email: info@mapcentre.com.au
Web: www.mapcentre.com.au

Map World
Tel: +61 2 9261 3601
Tel: 1300 795 697
Fax: +61 2 9261 2640
Email: info@mapworld.com.au
Web: www.mapworld.com.au
(Phone and Internet sales only)

Copytime Darwin
18 Cavenagh Street
DARWIN NT 0800
Tel: +61 8 8981 7544
Email: copytime@ais.net.au

Lone Dingo
64 Todd Street
ALICE SPRINGS NT 0871
Tel: +61 8 8953 3866
Email: info@lonedingo.com.au
Web: www.lonedingo.com.au

NT General Store
42 Cavenagh Street
DARWIN NT 0800
Tel: +61 8 8981 8242
Web: www.thentgeneralstore.com.au

Willis's Walkabouts
12 Carrington Street
MILLNER NT 0810
Tel: +61 8 8985 2134
Mob: 0428 829 757
Email: walkabout@bushwalkingholidays.com.au
Web: www.bushwalkingholidays.org

All Things Admin
6 Robert Street
ATHERTON QLD 4883
Tel: +61 7 4091 3500
Email: help@theothergirl.com.au

Cairns Charts and Maps
Shop 2, 25-31 Grafton Street
CAIRNS QLD 4870
Tel: +61 7 4041 2699
Email: info@cairnscharts.com.au
Web: www.cairnscharts.com.au

Fantastic Reproductions
5/42 Beerburrum Road
CABOOLTURE QLD 4510
Tel: +61 7 5495 7491
Fax: +61 7 5495 2516
Email: info@fantasticreproductions.com.au
Web: www.cabooltureprinters.com.au/

Far Outdoors
7 Church Street
BOONAH QLD 4310
Tel: +61 7 5463 4114
Email: enquire@faroutdoors.com.au
Web: www.faroutdoors.com.au

NQ Power Equipment
Cnr Bruce Highway and Charles Street
INNISFAIL QLD 4860
Tel: +61 7 4061 1941
Web: www.nqpowerequipment.com.au

Tackle World Weipa
Shop 6, Commercial Avenue
WEIPA QLD 4874
Tel: +61 7 4069 7235
Email: rui@tackleworldweipa.com.au
Web: www.tackleworld.com.au/store/tackle-world-weipa/

The Navigation Centre
61 Perkins Street
SOUTH TOWNSVILLE QLD 4810
Tel: 0437 302 917
Email: shop@thenavigationcentre.com.au
Web: www.thenavigationcentre.com.au

World Wide Maps
Phone and Internet sales only
Tel: 0407 596 599
Email: wwmaps@bigpond.com.au
Web: www.worldwidemaps.com.au
(phone and online sales only)

JB Books
6 Moss Avenue
MARLESTON SA 5033
Tel: +61 8 8351 1688
Fax: +61 8 8351 1699
Web: www.jbbooks.com.au/store/

Carto Graphics
147 Unley Road
UNLEY SA 5061
Tel: +61 8 8357 1777
Email: sales@cartographics.com.au
Web: www.cartographics.com.au

The Map Shop
110 Hindley Street
ADELAIDE SA 5000
Tel: +61 8 8231 2033
Email: shop@mapshop.net.au
Web: www.mapshop.net.au/

A.B.C Maps & Guide Books
105 Beresford Road
LILYDALE VIC 3140
Tel: +61 3 9737 6757
Email:info@abcmaps.com.au
Web:www.abcmaps.com.au

Macstyle Media
42 Eisemans Road
YARRAMBAT VIC 3091
Tel: +61 3 9436 1611
Toll Free: 1800 818 764
Email:theteam@macstyle.com.au

Melbourne Map Centre
Mob: 0433 570 945
Email: info@melbmap.com.au
Web: www.melbmap.com.au
(online sales only)

Plan Scan (Vic)
164 Maude Street
SHEPPARTON VIC 3630
Tel: +61 3 5821 0626
Fax: +61 3 5822 0033
Email: shep@planscanvic.com.au
Web: www.planscanvic.com.au

Finders Keepers
80b Hannan Street
KALGOORLIE WA 6430
Tel: +61 8 9021 7207
Email: info@finderskeepersgold.com
Web: www.finderskeepersgold.com

Graham Gath Surveys
98 Dempster Street
ESPERANCE WA 6450
Tel: +61 8 9071 7272

Kimberley Camping and Outback Supplies
Corner of Frederick and Cable Beach Road
BROOME WA 6725
Tel: +61 8 9193 5909
Email: info@kimberleycamping.com.au
Web: www.kimberleycamping.com.au

Perth Map Centre
Unit 2, 14 Whyalla Street
WILLETTON WA 6155
Tel: +61 8 9322 5733
Tel: 1300 795 697
Fax: +61 8 9322 5673
Email: perth@mapworld.com.au
Web: www.mapworld.com.au

Reeds Prospecting Supplies
367 Great Eastern Highway
MIDVALE  WA 6056
Tel: +61 8 9250 3388
Fax: +61 8 9250 6664
Email: reeds@reedsprospecting.com.au
Web: www.reedsprospecting.com.au

The Chart and Map Shop
14 Collie Street
FREMANTLE WA 6160
Tel: +61 8 9335 8665
Fax: +61 8 9335 8865
Email: info@chartandmapshop.com.au
Web: www.chartandmapshop.com.au

The Prospectors Patch
3/144 Great Eastern Highway
MIDVALE WA 6056
Tel: +61 8 9250 8998
Email: info@prospectorspatch.com.au
Web: www.prospectorspatch.com.au

The Prospectors Patch
260 Hannan Street
KALGOORLIE WA 6430
Tel: +61 8 9022 3694
Email: info@prospectorspatch.com.au
Web: www.prospectorspatch.com.au

Internationales Landkartenhaus (ILH)
GeoCenter Touristik Medienservice GmbH
Kurze Straße 40
70794 FILDERSTADT
GERMANY
Tel: +49 711 4907 2210
Fax: +49 711 4907 2211
Email: ilhinfo@ilh-stuttgart.de
Web: www.ilh-stuttgart.de